Client Success Manager (Appointment Setter)(Australia & New Zealand ONLY)

About the job

Icon Media Co is a digital marketing consultancy exclusively helping Real Estate professionals across the Australia and New Zealand 

We specialise in end-to-end prospecting, from lead generation, lead qualification, lead nurturing, and appointment setting for Real Estate professionals. As a company, we deliver world-class service alongside outstanding results. We're committed to driving profit for our clients, we’re meticulous, we sweat the details, and we genuinely care about each client’s success.

We have a saying here, “I expect nothing less but the absolute very best”. This role, we want to attract the best in the industry. We expect ambitious, motivated individuals hungry for personal and professional growth. These individuals want to be rewarded handsomely while working in a world-class team environment. This is a full-time role with On-Target Earnings of $6,500 - $10,500+ per month.

The Client Success Manager (CSM) role is essential to:

• Driving client success
• Focusing on lead engagement 
• CRM organisation 
• Facebook Ad optimisation 
• AI Optimisation
• Appointment setting

As a CSM, you'll build strong client relationships through daily interactions, deliver end-of-day reports, secure over 30 appraisals each month, manage sales cycles, and conduct insightful case study interviews, ensuring clients achieve exceptional results. We rely on trust, dedication, and a desire to become the best versions of ourselves. When doing the appointment setting, you will realise that no two conversations are the same, and that’s the exciting part. 

This is NOT a glamorous role. It’s not flashy or easy; in fact, it’s downright tough.

• You’ll face frequent phone hang-ups and rejection from warm prospects, and you'll need the resilience to bounce back quickly and stay in peak form to continue making dials.
• You’ll have challenging KPIs that demand top performance daily.
• Every piece of work will be closely scrutinised, so you'll need to give your best effort at all times.
• This is primarily a commission-based role with a modest base salary.
• You’ll need a growth mindset, a strong sense of self-motivation, and an unwavering commitment to engaging with clients daily.

This isn’t a glamorous role—it’s demanding and hard-working, requiring your best every day. But despite the challenges, it offers immense rewards—not only in financial terms but also through professional growth, skill-building, and team satisfaction. At Icon Media Co, what we do drives epic results for our clients.

While I’ve laid out the difficult parts of the role, Icon Media Co truly stands out as one of the 

BEST places to work, and here’s why:

• You’ll have access to immense growth opportunities, with the potential to move into various departments within the company.
• You'll receive personalised training to expand and enhance your overall career skills.
• You’ll work with high-calibre, highly influential, high-performing Real Estate agents worldwide, developing invaluable sales skills.
• You’ll be surrounded by driven, ambitious individuals.
• You’ll be part of a fast-growing company with world-class customer service standards.
• You’ll see your achievements celebrated, with every bit of hard work recognized.
• You’ll join an energetic, supportive team where everyone truly has each other’s backs.
• You’ll enjoy the freedom of remote work, balancing your professional and personal life from anywhere. Whether it be from the comfort of your own home, or on the other side of the world.
• You’ll celebrate successes with us through global team holidays that bring adventure into your career.
• You’ll have endless opportunities to grow your skills in sales, client engagement, and beyond.
• You’ll connect meaningfully with clients, manage renewals, handle challenges, and build lasting relationships.
• You’ll thrive in a high-energy, competitive environment with uncapped earning potential, including extra weekend opportunities.
  

Attributes You Must Possess:

• You must have the initiative to confidently lead with clients, always bringing a proactive spirit.
• You must have empathy and emotional intelligence to approach each interaction and handle conversations with resilience.
• You must have a problem-solving mindset, staying positive and open to continuous improvement.
• You must have resilience to bounce back from setbacks, always moving forward with determination and growth.
• You must have an eagerness to learn and embrace feedback, showing a strong commitment to growth.
• You must have honesty, integrity, and a true team spirit, focused on achieving collective success.
• You must have the drive to excel, showing up every day ready to reach new heights in everything you do.

Fill out the application carefully.